FAQ

I haven't received the e-mail containing your username and password.
If you haven't received your username and password in a second e-mail, please check your spam folder. Sometimes e-mails coming from an address you haven't used before will be caught by Microsoft Outlook, Gmail, Hotmail, or other services and programs. If you still do not have the e-mail containing your username and password, then please contact us immediately to resolve this issue.

I can't get my packet to register on the internet
If you are unable to get your packet to register on the internet there are a few different options that could be causing this problem:

1.)You have a firewall blocking our E-packet from accessing the internet.
To resovle this look in your status tray and disable any and all firewall programs you might have operating. This should allow our E-packet access to the internet so that your packet may be registered.

2.)Your virus protection may be blocking our E-packet from accessing the internet.
To resolve this error look in your status tray and disable any and all anti-virus programs you might have operating. After E-packet registration, please make sure to activate your anti-virus software again.

Why does my order status still say pending?
Your order status has nothing to do with your order...period. The order status is simply a way for us to internally manage orders.

Can I Create a Username and Password?
No. All usernames and passwords are unique to each packet and only we can create them. If you do not have your username and password, please contact us ASAP

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